From time to time we may contact you, unless you say otherwise, with useful Health and Well-being information or changes at Healthy Balance Osteopaths that we feel you would find it useful to know about.

These could be about a change in our opening hours, location of premises, or clinical services.
We also share up to date health information that we feel might be useful for you going forwards or tips to keep your body healthy and working well. You can always say no to this information.
We are following the ICO guidelines on LEGITIMATE INTERESTS.
We will only send information that we have checked as we have deemed relevant to your health need

Three things to remember:

  1. We will never pass on your data, and we only keep the information for use concerning appointments to contact our patients to remind them of appointments by email or text at your request.
    We only email or post out new practice information occasionally to keep you up-to-date with our services.We will only share your data with third parties outside of the organisation where there is a legitimate reason to do so, for example providing data to Health Insurance providers. We will take steps to anonymise the data we provide (i.e. collective reporting on gender, ethnicity, age, etc.).
    If identifiable data is to be shared we will seek your consent.
  2. We only keep the data we need to allow us to help follow changes in your health. We destroy our paper notes after 8 years automatically. Records concerning minors who have received treatment will be retained until the child has reached the age of 25. This is done onsite and normal practice for medical or legal records.
  3. You have control over your data and your preferences. You can contact us at any time to request a change to those preferences. GDPR allows us to update our records fully.
  4. Your records are stored on paper, in locked filing cabinets, and the offices are always locked out of working hours.

Of course, if you feel that we are mis-handling your personal data in some way, you have the right to complain. Complaints need to be sent to:-

Cemi Rhule, Data controller
Email: healthybalanceosteopaths@gmail.com Tel. 07896952880
Healthy Balance Osteopaths, 209 Collenswood Road, Stevenage. SG2 9HE

If you are not satisfied with the response, then you have the right to raise the matter with the information Commissioners office-

Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/